Shipping and Returns
Shipping your package
Returning your package
The return of a package must be notified within 14 days after receipt of the order. The customer must make his decision in writing by email to email@example.com or by telephone at +33 6 74 35 19 19. The product(s) must be returned within 14 days following validation. The law states that return costs are the responsibility of the buyer.
The customer can request a refund. When the right of withdrawal is exercised for a refund, Horshair is required to reimburse the customer for the entire price of the products purchased (excluding shipping costs), at the latest within 14 days from the date on which he is informed . of the customer's decision to withdraw.
The customer can also request the exchange of a product. The customer must make their decision on the product to be exchanged in writing by email or telephone. If the price of the new product ordered is higher than the old product, the customer must specify the difference on the final invoice for the order to Horshair. If the price of the new product ordered is lower than the old product, Horshair must reimburse the difference in the final invoice for the order to the customer.