Shipping and Returns
Shipping your package
Our delivery times are expressed from the date of your order in working days (EXCLUDING SATURDAY, SUNDAY and PUBLIC HOLIDAYS). We ship all orders placed before 12 p.m. the same day by Colissimo without signature (LaPoste - Home) and Mondial Relay. Orders placed after 12:00 p.m. are shipped the next day.
These deadlines apply to products in stock (i.e. excluding products out of stock, special orders or orders abroad). Packages may also be shipped by DPD carrier for international orders. Whatever delivery method you choose, we send you a link to track your package online.
Shipping costs include postage. Shipping costs vary depending on the total weight of the package. We recommend consolidating all of your items into one order. We cannot combine two orders placed separately and shipping charges apply to each order. Your package is shipped at your own risk, but special attention is given to fragile items.
The box dimensions are appropriate and your items are properly protected.
Returning your package
The return of a package must be notified within 14 days after receipt of the order. The customer must make his decision in writing by email to contact@horshair.com or by telephone at +33 6 74 35 19 19. The product(s) must be returned within 14 days following validation. The law states that return costs are the responsibility of the buyer.
The customer can request a refund. When the right of withdrawal is exercised for a refund, Horshair is required to reimburse the customer for the entire price of the products purchased (excluding shipping costs), at the latest within 14 days from the date on which he is informed . of the customer's decision to withdraw.
The customer can also request the exchange of a product. The customer must make their decision on the product to be exchanged in writing by email or telephone. If the price of the new product ordered is higher than the old product, the customer must specify the difference on the final invoice for the order to Horshair. If the price of the new product ordered is lower than the old product, Horshair must reimburse the difference in the final invoice for the order to the customer.